We have these standard operating procedures for our nail artists to follow to make sure we can serve our guests better.

Nail Artist Responsibilities:  
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    Nail Artists act as liaisons between our guests and the nail art studio by
    • Honoring the 7 Day Guarantee
    • Understand that if a guest refuses to return with you for the 7 Day Guarantee we will transfer the commission to the new artist.
    • Putting name on walk-in list when ready to take walk-ins.
    • Having a clean and neat appearance and wearing an apron.
    • Keeping personal phone usage away from guests and other team members
    • Make sure guests are comfortable and the studio is orderly.
    • Doing fabulous nails and pedicures.
    • Post your work from the salon social pages periodically
    Nail Artists must follow all TDLR requirements as related to services rendered and also have
    • Have TDLR license updated and displayed with a picture in a frame.
    • After each pedicure service, sweep around the pedicure bowl, clean and disinfect the area following TDLR rules, fill out the pedicure log.
    • After soiling, e-file bits, nippers, pushers clippers, and any other tools that touch guest skin disinfect following TDLR standards.
    • Keep soiled tools and implements in a container labeled as dirty tools.
    • Keep clean tools in pouches.
    • Wash hands thoroughly before working on guests and wear gloves.
    Nail Artist should provide a timely enjoyable experience to guests
    • Arriving 10 minutes before services are rendered at a minimum.
    • Keep side talk to a minimum and only work-related.
    • Keep conversations professional.
    • Always interacting respectfully.
    • Focus on providing a fantastic nail or pedicure service.
    • Provide guests with aftercare instructions.
    Nail Artist should help other team members
    • Provide feedback in private and praise in public
    • Don't talk down others work
    • Give tips to help each other grow - if asked.
    • Keep in mind that we are a team!
    Nail artists must maintain a clean and orderly work environment
    • Put away supplies and tools when done with them.
    • Keep cords neatly tucked away.
    • Clean up countertop after service, sweep underneath station using a disinfectant solution on the surfaces touched by your guests between services.
    • Throw away trash in designated areas and put a new liner in the trash when done for the day.
    • Keep all chemical waste in chemical jars.
    Nail artists must efficiently manage their schedules by
    • Designating their preferred work schedule by keeping their profile updated
    • Blocking off any additional time off when the need arises
    • Being available to take an appointment up with at least one hour fifteen minutes ahead.
    • Let David or Front Desk know when you are running behind to push back other appointments scheduled.
    • Help one another by being flexible with schedule during emergencies